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Businiess name:
Embassy Dental
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Review by:
citysearch c.
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Review content:
As a Comcast Aetna DMO family member, I thought I would try the local Embassy Dental off NW Broad St. in Murfreesboro. I wondered when I went in the door why I didn't see other patients besides one that came and left. Now I know why.\r
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After first doing some high tech x-rays, on screen video of my teeth and some other gadgetry I was hoping for a cleaning. When they told me that would need to be scheduled another day, I should have known something was wrong. Also, they told me the only type of filling that I could get there was the white cosmetic kind which would cost me money instead of the 100% coverage for a regular filling I was supposed to have with my Aetna DMO plan.\r
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After checking with Aetna several times about their coverage of the cosmetic filling, I was told several time by Aetna that they would be covering the extra cost since Embassy did not offer anything else. \r
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When I went to get my small filing in one molar and a cleaning I was asked to sign several forms telling Embassy that they could charge me for procedures if insurance did not pay. Do not sign these forms! Embassy ended up charging me quite a bit of money for the filling, for a pain shot that Aetna does not approve without telling me and for a flouride treatment that they did not inform me about and just told me to use which cost a bunch. (I am 33; I don't need flouride.) They then proceeded to bill me for all of this.\r
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Aetna says that Embassy has a list that they are required to use that shows what procedures Aetna approves. Let's see - I was supposed to pay $0 for my visit and I was charged for the filling, the pain shot, the flouride and some other item I can't remember right now.\r
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I caught Embassy directly lying to me several times and Aetna did the same. It was documented by me and turned in to the TN insurance commission as well as detailed by letter to Embassy. I will never go there again. Their M.O. is trickery and dishonesty to the core.
Pros: Decent dental care
Cons: If you to be lied to and pay for it; this is your dentist
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