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Businiess name:
24/7 Audio Video
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Review by:
citysearch c.
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Review content:
24/7 Audio Video installed a surround sound system for a Stone Creek Media wall in two stages.
During my discussions with the sales rep, we thoroughly worked through the scope of the work. We noted that I already had in-wall-rated HDMI cable for the TV that he said could be used for this installation. We also discussed possibly using an optical (audio) connector between my BluRay player and receiver.
During the first stage, the installer did not complete the routing of the surround sound wires yet charged us for the full estimate of that portion of the work.
When the second and final stage occurred 247 insisted that I use a new HDMI cable or they would not guarantee the work, the installers had extra work to do that the first installer didn't complete, and this increased our total cost more than 50 over the original estimate though there was no change in the scope of work. The installers also never addressed the optical cable option.
I would not recommend 24/7 Audio Video to any of my friends, family, or associates. I do not plan to use them in the future. I noted my dissatisfaction with Stone Creek.
RESPONSE FROM 24/7 Audio Video:
In response to this. If you have HDMI capability, you do not use optical cable in most cases. Reason for this is HDMI provides both audio / video source.
During pre-wire we can only accomplish what can be done prior to the final install, in which case the remainder of the wiring is completed.
The warranty portion is straight forward. We can use customer provided cables, but do not warranty them in the event that they fail, which is why we recommend using our HDMI as we provide a "life-time" warranty for the customer. This cable was the $50.00 overcharge.
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