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Businiess name:
Munoz Jr, Ricardo, Md - Riverwalk Ob/Gyn
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Review by:
citysearch c.
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Review content:
I am new to the area and have generally found the companies in San Antonio to be less customer service oriented than what I am used to in the Midwest.\r
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Although I like my physician at Riverwalk I have have issues pretty much every time with the unprofessioanl and lazy office staff at the Stone Oak location. Some examples include: while waiting for appointments the entire waiting room can hear staff workers discussing others private patient issues and staff personal issues. Messages are not returned by the administrative staff. The office staff requests patients to pick up or call to get their own lab results. I visit my physician weekly and yet every time his personal administrative assistant mispronounces my first name several times during the same appointment (even after corrected). There is a posted policy of not bringing children to appointments yet most times I have an appointment there are children in the waiting room and I have hired a sitter. I am by no means and expert on Texas medical office etiquette in Texas but I do expect a certain level of professionalism, respect and politeness which is currently not being adhered to at Riverwalk ObGyn.
Pros: Physician is experienced and smart.
Cons: Unprofessional office staff
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