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Review content:
After being at Casablanca multiple times, this I believe was my last, they ruined my night. I went there to meet my boyfriend for dinner and a couple friends of ours was meeting us there. They went to a lecture prior but told us they would meet us for dinner and drinks after. We assumed they were meeting soon and so my boyfriend requested a table for 4. They sat him immediately, even though he arrived alone. So when I arrived to the table he already had a drink, the waiter was there as soon as I sat down asking me what I wanted, I hadn’t even look at the menu and as soon as he brought the drink he asked where the other people were and what we wanted for dinner, we said they were running late, but we would come soon and we would order. He said, “Good, because while you just sit here, I am losing money!”…As if that wasn’t rude enough, the waiter kept harassing us for our order, asking where the rest of the party was, so we finally decided to order without them arriving. I understand them being upset that our friends were late, but it was not our fault and by now I order an entrée (the most expensive on the menu) my boyfriend had 2 appetizers, plus the 2 drinks we were already drinking, still they didn’t think it was enough, I guess, so the waiter went and complained to the manager.
The manager came over to the table to ask where the rest of our party was and that if they did not come soon he would need our table, because they were very busy. We reassured him again that the 2 other people would come, they were on their way…Our food arrives and as we are taking the first bites, but that didn’t stopped the manager from coming over yet again and this time he just starts taking the other 2 menus from the extra plate settings and says: “I’m sorry but I am gonna need this table, right now, I can’t wait anymore!” – Mind you, by then we had our food in front of us and were eating. My boyfriend, started to tell him, how rude they had been all night and how upsetting this was since they never told him that the 4 of us had to be there and eating at all times. The manager said “Fine!!!” and took off mad.
Then our friends arrive, apologize for being late but unfortunately said they were having appetizers at their lecture and were not hungry, the waiter was furious. Our friends still both ordered wines and we still ordered more drinks and coffee. However the “rude fest” just continued from top to bottom!
I went and talked to the manager at the end of the meal and asked him what was going on and why that whole scene had unfolded so badly. He apologized begrudgingly and said “I guess I shouldn’t have acted the way I did”…”GUESS??!!” He said that it was a busy night and we were basically hogging the table and our 2 friends didn’t have food as we had said initially. I told him that we didn’t lie to him, that we did think that the couple were meeting us there for food as they previously told us. I explained that they had food at their event that went later than expected. I understand times are tough but to tell someone they need the table you are sitting in, while you have a $30 plate of food in front of you is just bad business! Overall, that night we spent over $100 + tip (YES, tip for bad service!). I guess they should just start saying there is a prix-fix or a minimum per person, instead of harassing people while they eat. It was a terrible experience, made worst by bad management and staff. Worst meal ever!!
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