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Businiess name:
Waterzooi Belgian Bistro
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Review by:
citysearch c.
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Review content:
I made a reservation after seeing a special in the paper for 19.98 (mussels, dessert, etc). I use to love this place..until now. When we arrived, we were seated next to a private party. It was very loud and freezing in there so we asked to move to another table on the other side of the room. That took about 15 minutes despite the fact that there were hardly other people in our section. Once the waitress came over we asked about the special and she went to talk to the manager. We were told that the special did not apply to sunday brunch. That was not included on the advertisement and we were upset that they would not honor the ad in the paper. We left because of the whole principal behind it and went next door to Novita (which was AWESOME) by the way. The host asked if their special applied to brunch (they are owned by the same company) and their manager and chef said they would honor it. The host then said it's probably because Waterzooi was having a private party and that is why they wouldn't honor it. Novita was great! Don't go to WAterzooi! Their service is awful, waitstaff unskilled and their manager needs to learn about customer service. I will never go back there again. If anyone knows of a better Belgian restaurant in the LI/Queens area let me know! Oh and by the way... I opened my email at 10pm to see that Waterzooi cancelled my reservation at 12:32 on Open Table. Isn't that the rudest thing ever?? DO NOT EAT AT WATERZOOI!
Pros: I use to like the mussels but the service ruined it for me.
Cons: Manager, waitstaff, customer service...
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