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Businiess name:
Taylor & Tyler Inc Ac & Htg
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Review by:
citysearch c.
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Review content:
DO NOT USE THIS COMPANY, you will be sorry. I have elderly parents, and was seeking immediate assistance. The technician, Kevin, charged $80 for a service call that did not apply to the job that he would perform. He quoted me a price on the fan motor, stating the cost could be anywhere from $400-$500, he did not know the exact price, he would need to call the next morning, however he assured me it would NOT exceed $500, that the price was likely to go down. He stated he would call the manufacture the next business day and order the part and install. Looking back now, I realize, he knew the cost of this item. Naturally once I agreed to this, the very next morning when he called the price was now at $582. You do realize I am desperate at this point; I need this cold air in the house that day for my parent’s sake. I inquired about the acquisition cost, what exactly is that? Kevin stated that was the cost to order, pick up and transport the item to me. I then asked out of the $225 acquisition and installation cost, how much of that was acquisition, I was told $125. I would venture to say that’s a hefty cost to deliver a fan motor in a 20 mile radius.\r
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It was even more disappointing when I hired my next A/C technician and informed me that the fan motor shouldn’t cost more than $100, to be exact more around the price of $70. You do realize at this point I have invested a total of $662 with Taylor & Tyler on a fan motor. This appears to be price gouging and Kevin took full advantage of me of my parent’s situation. It’s very disappointing to know he is the face that represents your company, a small local company. \r
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I strongly recommend that no one use this company. Please read other reviews, apparently I am not the only victim.
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