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Businiess name:
VCA Highlands Animal Hospital
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Review by:
citysearch c.
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Review content:
After seeing all the factually wrong comments and misstatements in the prior review by Laylonnie (in March of 2010), I felt compelled to respond and let everyone review some actual facts about our visit:\r
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Fact: Janis, your newly acquired dog, came in with presenting signs of vomiting, diarrhea, coughing, and sneezing for a free SPCA visit. \r
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Fact: I did not say that Janis had a twisted bowel; I actually said that she had a fluidy bowel with some enlarged segments that were palpable. Twisting of the bowel can be one cause for this, as I told you. Regardless, this can be a serious to life-threatening issue, especially when we are not allowed to work up patients due to monetary concerns.\r
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Fact: AT NO CHARGE TO YOU, we performed nearly $200 worth of services (exam, parvovirus test, antinausea injection, medicine for the diarrhea). It saddens me to see that all those free services were not appreciated at all. Calling me a ""money grubbing thief "" when I gave you $200 worth of free services does not really seem to be a very lucid statement.\r
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Fact: I truly was unaware (before your visit) of all of the free services that were to be provided under the SPCA plan, that is why we took the time to copy your information on the covered services. \r
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Fact: I do provide quotes for working patients up. You can check with any competent veterinarian about what they would recommend for any animal with vomiting, diarrhea, coughing, and sneezing; in most cases blood work and abdominal radiographs will be at least part of the recommendations, which was what I gave you the $359.20 quote for. I am sorry that that quote so offended you.\r
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Fact: Any competent veterinarian cannot actually diagnose kennel cough just by triggering a tracheal cough. I am afraid you have been misinformed about that.\r
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Fact: I didn't sneer at you; I actually did listen to what you said. I am sorry if you did not perceive that I cared about Janis, because I did feel sorry for her.\r
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Fact: The SPCA can't afford to screen for many diseases.\r
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Fact: I hope that, after all the problems that she presented with, Janis is doing well and that you are able to find another veterinarian that will provide you with adequate services.\r
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Dr. Kris Andersen\r
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