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Businiess name:
Arthur's Steakhouse
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Review by:
citysearch c.
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Review content:
This was one of the WORST almost dinner experiences I have ever had!!! We went as an early Valentine's Day dinner so we didn't have to worry about the crazy crowds on V-day. Man was it a mistake going to this place. It had a winning atmosphere on the dining side that was both romantic and cozy. However, that was the only compliment I would give.\r
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This nightmare of a night started with the valet. I waited on the inside while my man was waiting for the valet guy to finish his conversation with one of the guest at her car. It had been 10 minutes so my man decided to park the car himself. Mind you we had reservations so I was on the inside waiting while this was happening. By the time he came in to join me I had already been waiting 10 minutes. It was an extra 10 minutes after he joined me inside, AND WE HAD RESERVATIONS for peace sake! I will also add that when we were seated I noticed three empty table next to us so it's not like they didn't have open tables. The man that sits us seemed like he didn't even want to sit us and had rather been somewhere else. Once we sat down it took another 10 to 15 minutes before anyone even acknowledged we were at the table. When the server finally came he just went straight to asking what we wanted to drink. There was no ""Hello"" or ""Sorry about the wait"". Nothing. This guy was tall with equally tall dark hair and talked so condescending to us. He was such a snob and by no means am I exaggerrating.\r
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We already knew what we wanted to order because we grabbed one of their paper menus at the front desk while waiting to be seated. It takes another 10 minutes to get drinks and we still haven't been given menus by this time. He finally brings menus after we asked and preceeds to list off everything in the menu. We tell the waiter we're ready to order and he says ""Hold on I need to go get my book"". Did you leave it at home along with a decent attitude? Why do you even need your book when you just rattled off the entire menu? You can remember that but not two simple orders? After he walks by a couple times he comes back to the table and asks ""Are you ready to order""? Uh yeah! That's what we said 10 minutes ago. So by this time I had had enough so I asked the guy is this how business is run here. Never once did I raise my voice or use bad language. To sum up our back and fourth exchange of words, he insinuated we are new to ""fine dining"" and don't understand how things work. His attitude the entire time was of one who saw two younger looking individuals who were not the ""norm"" of regular above 40 yrs old prodominately white crowd and he wanted nothing to do with us from the start.\r
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We've been to plenty of fine dining establishments and have never been treated so harshly. After getting up to leave the table to head up front to talk with a manager or owner, the guy was asking if we were going to pay for the drink I took one sip out of. I wanted to tell him what to do with that drink and throw up the one swallow I drunk right into his face. Trying to explain what happened to the hostess we realized she was biased so there was no point and waiting for the manager. If these are two of the apples working in that place I can't imagine the tree they rotted from being any better. \r
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It did not even dawn on us until we got into the car that maybe we were being treated that way because we were an interracial couple. Oh and I give them zero stars but by default I guess this system gives them one.\r
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