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Businiess name:
Toluca Lake Florist
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Review by:
citysearch c.
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Review content:
My mother sent me a flower arrangement to my office for my birthday. When they arrived, I noticed a couple droopy stems and my overall first impression was not exactly the pinnacle of freshness. Less than 48 hours later, all of the zinnia petals were limp and brown and the edges of the star gazer lilies appeared brown and stale.\r
I called the florist and they seemed annoyed but invited me to come and exchange. I did go over after work and they suggested I had placed them in some inferno or put them in front of a heat vent. In fact, I work in an office I find always a bit too cool. After suggesting that I was responsible for their sorry state, they whisked them away without another word and replaced them with a smaller, standard bouquet with significantly fewer stems than the one my mother bought. I felt disappointed they did not offer an in-kind exchange or allow me to choose a replacement.
Pros: it has a parking lot
Cons: service and quality
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