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Businiess name:
Summit At Lakeway
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Review by:
citysearch c.
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Review content:
We just experienced the Skilled Nursing unit at the Summit. Our elderly mother had a seroius spinal surgery and The Summit was recommended as a location for care and rehabilitation post hospital discharge.
The facilities are beautiful. The Licensed Vocational Nurses who attend were all very friendly. But we were shocked at the level of unorganization and, especially, at how unprepared they were to care for someone who required serious pain management care.
The first night there was a major mistake when they started administering meds not at all in accordance with the surgeon's written instructions (of which they had a copy at the nurse's station). One of us discovered the error a day later. After that it was downhill.
Admittied on a Thursday, she wasn't seen to by a physician until Monday. They would forget to take her vitals, get confused on which meds she was supposed to be on when, and forget to provide food when some meds specifically required that or nausea would occur. I can't count the number of times we had to remind them to do something that should have been done hours earlier.
One of us ended up staying overnight there 2 nights before we decided that we would have to make other arrangements. For whatever reason, it took 8 hours from the time the nurse ok'd her release until the time they were "ready to let her go home". They packed up the meds they had on-site for her and handed them to us. Upon which, once again, we reviewed and found 3 missing.
Additional family support flew in and we are now providing home care. Now that everything is being administered in the appropriate dosage and on schedule, she is recovering well.
Again, we believe the staff tried their best and they were very sweet, and this facility is probably good for those with dimentia or other ailments who require little true "skilled nursing". But if you are recovering from a serious, painful surgery and are considering this place - good luck.
Pros: Beautiful facility, friendly people
Cons: not organized and prepared for needs they should be prepared for
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