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Businiess name:
Kelly's Cabinets
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Review by:
citysearch c.
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Review content:
I made the mistake of buying my wife new refridgerator from Kelly's last May. I prefer local businesses to the big box stores. I've bought from Kelly's before 4 or 5 times. The sales experience was always good, price fair and delivered on time. I thought maybe I was a preferred costumer as I've spent a lot of money there. Well, silly me. Well, it stopped cooling in November, I called the service department and they came within a couple of days. Had to order a part, took two weeks to get the part and then a week to schedule an appointment. Almost three weeks. A little inconvenient? No problem, I've got a good ice chest, I like camping, I'm slightly above the poverty line, I can afford to lose all that food. Two weeks ago, it happened again. Stopped working while we were away, another large box of food to throw away. Called service, they came in a couple days. Surprise surprise, they don't have the part, have to order it. The part come in a week they schedule an appointment for Monday, that's two weeks from the first call. Took off work Monday morning, only to get a call that the service man was sick. Rescheduled for this Thursday. I'm not holding my breath, but I'll take off work again, I'm tired of the ice chest. They tell me they understand my frustration, but aren't doing anything about it. I'm no longer frustrated, I'm mad as hell. I'm on the verge of painting it Lemon Yellow delivering it back to their show room. I'll not shop there again and I'm telling all my friends and family.
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