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Businiess name:
Rosemary's Flower Shop
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Review by:
citysearch c.
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Review content:
NO DELIVERY WHEN SCHEDULED #2- I ordered flowers on behalf of my father for my mother, for Valentines Day. I placed the order at 1:47pm,gave my credit card # and was promised a delivery of ""BEFORE 5PM"" I called at 4:30pm to get a status on my order, Sheneke the store clerk ,who took my order, left me on hold for 12 min, so I called back after I left work at 5pm and she told me she was not able to find my order. I asked if my card was charged, she said :I dont know"" she placed me on hold,although I could still hear the conversation she was having with another lady in the shop and told her the order was forgotten on ""the table"" she proceeded to apologize that my order was not placed or delivered as promised. She said that she would charge my card if I still wanted the order and they would deliver it within 30 minutes due to the inconvenience of my mother not receiving her flowers during business hours from her husband ON VALENTINES DAY--The moment was lost! I told her if they can promise that it would be delivered by 5:30-5:40 then yes I would keep the order. My mother left her Job without flowers and a co-worker of hers that received the delivery at 6:30pm called her today 2/15/2013 advising her that yesterday at 6:30pm a gift was delivered for her. My mother works in a medical laboratory, it is 12:08pm right now and she still has not seen her flowers. The owner of the shop ,Neesha told me ""DO WHAT YOU HAVE TO DO, CALL YOUR BANK FOR A CHARGEBACK DISPUTE"" AS i will no refund you your money because your mother is enjoying her flowers right now and you want your money back!"" Another woman in the laboratory is enjoying my mothers flowers not my mom due to the horrible customer service and not honoring their delivery time. I will never order from this shop. More so--Sheneke lied to her employer telling her that I agreed to the delivery of the flowers by 6:30. Why would I agree to such time when I know my mother is not there to receive the flowers at that time. Neesha advised Sheneke is a recent hire, SHE LIED TO ANEESHA AND TOLD HER I AGREED TO AND ANEESHA TOOK HER WORD!!! HORRIBLE SERVICE!!!
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