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Review content:
i went to party chic last friday night for dinner and drinks. we were a group of 8 and for all of us, it was our first time. we were all very impressed with the chic, fru fru decor and delicious food and cocktails.. however, no one goes through the menu from start to finish.. it's usually just a scan for what catches your eye as a result we missed something which meant the demise of a great night out.. at checkout, our waitress, who was very sweet but evidentally inexperienced, advised us that they can't split the check 6 ways (4 of the party were doubling up) as it is too complicated? 20 minutes later we were still trying to decipher who ordered what on the bill and calculate tips and such from our cellphones. this was frustrating since, we'd had so much fun up til that point.. the hostess, who was very professional and acknowledged our problem, offered to get the owner, kelly to address our concern in the hopes of resolving a tedious and annoying problem. kelly, appeared new to the customer service game and was quoted by one of my party as appearing snobbish. i tactfully, told her that we'd been working on dividing the bill for now nearly half an hour (fyi we were very sober and coherent.. just kept getting different totals) and the right thing would've been to apologise and politely work it out but i was showed where it says 'bills can not be split for parties greater than 5' on the menu and stated that she couldn't do anything for us. my friend, (fiery, redhead) had to restrain herself and we managed to get it right.. otherwise, it would've been divided evenly 8 ways.. and no-one wanted that.. so overall, the experience was dampened by the unwillingness to help us that time as a courtesy or something... but all decided not to return and no one left an additional tip for the waitress other than the 18% gratuity that was already included in the bill. my friend was actually going to host her birthday party there next year.. but alas, the search for the perfect venue continues.. kellykakes lost potential loyal customers, who all entertain and enjoy and active social life.. they lost referrals, they lost a massive birthday party.. and they lost my vote.. sorry! but having worked at disney for years, and now back in the customer service industry in ga, im a snob for good service. you can't have a nice looking institution if the service is less than desireable. they are the face and brand of your product afterall, my tip for the waitress is 'the customer is always right'. kelly, if you're going to be so nonchalant and deny a customer request which is within your power, you may very well have to compete with some divey fast food restaurants with better customer service. your business is stylish and unique but please, get a clue!
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