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Businiess name:
Lasumma Restaurants
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Review by:
citysearch c.
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Review content:
The food was excellent but our experience was tainted by the crudest waitress (mid-20's, dirty blond, relative of the owner). At the beginning of the night, she agreed to split the check two ways for our party of 8. But when the bill came, it had not been done. So instead we wrote the amounts to be put on several credit cards onto the back of the bill. She came back and instead had split the bill evenly among the cards. When we told her about the correct amounts, instead of a simple ?sorry? she snapped back with: ?Well no one told me, how I was supposed to know?? While signing her check, our frustrated friend replied, ?It?s not like it matters to you since you?ve already gotten your tip.? The waitress furiously exclaimed, ?Look, your service was fine and no one told me.? What service? She only refilled our water at the beginning of the evening and nothing more. She went on for a few more minutes as we stared in disbelief and another one of my colleagues had to stop her. The waitress walked away with one final remark to our frustrated friend: ?Yeah, you?ll go far.? Excuse me?? After most of our party left, the middle-aged hostess, possibly part owner of the establishment, came over and explained with, ?I'm sorry, but you have to understand... we're just trying to do our best."" Then hire competent individuals who don't threaten their customers with ""not going far"" in life.
Pros: Great food
Cons: Worst customer service experience I've ever received
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