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Businiess name:
Great Neck Nissan
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Review by:
citysearch c.
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Review content:
My wife called on Saturday 2-9-13 to confirm that they had a 2013 Armada for us to test drive on Sunday at 12 pm. After getting a babysitter and driving 1/2 hour to the dealer we were told that the truck was not there and they were bringing it from the storage lot at Belmont Race Track and it would be there in a few minutes. (Disappointment #1) We were slightly disappointed as they stated they had the truck ""on the lot and ready"" when we called however we chose to use this time to price first and drive second. After spending an hour with the salesmen I asked if the truck was there yet and he stated it was not so I then asked for him to call and see where it was since it had been over an hour already. (Disappointment #2) When he came back to us after we waited another 15-20 minutes he stated that the truck was buried in the snow behind 2 others and we would need to wait until they dug out the other cars. (Disappointment #3) Now I understand that we just received a foot of snow on Friday but then why did they tell us the truck was there when it was not and why didn't they call to check on its arrival when we got there and not after wasting over an hour of our time. If they would have told us when we got there we would have gone down to GMC and tested the other choice of truck and then came back to Nissan when the truck was there. (Disappointment #4) This whole experience was poor from the very start and I am a responsible person but one oversight on their part led to another and another until I just wanted to leave. What a loss for this dealership as I was ready to pay cash and had no money owned on my trade in. It would have been an easy sale if they handled it properly. The icing on the cake of horrible customer service was that the dealership didn't even call us after the fact to try to make amends and salvage the sale or at the very least apologize for wasting my time and the money I spent on the babysitter. (Disappointment #5 & 6)
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