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Businiess name:
Jared Galleria Of Jewelry
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Review by:
KeriAnn M.
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Review content:
My fiancé purchased my engagement ring from the Jared in Franklin. A couple days after I had it, I noticed there was a scrape across the edge of the diamond. I took it in and they confirmed the scrape must have been done when the diamond was mounted. They assured us they would find a wonderful replacement that was as good-if not better than the diamond we originally purchased. We live over an hour away, so they stated when they received diamonds that were equivalent to mine, they would give us a call and we could drive out there. We ended up taking about 8 or 9 trips out there over a period of 8 months and every time they showed us diamonds that were less quality than the original. They kept saying how they were trying so hard to find the right diamond but all they ever did was beat around the bush. I had to persistently call nearly every two weeks to find out what was going on. I finally settled with the last diamond they showed me and they claim it is much better quality than the original, but I absolutely disagree! You can see inclusions with the naked eye, and I couldn't even see them in my original one under a 10X microscope! You don't have to be a gemologist to notice the difference! This place claims they care about customer satisfaction, but I do not believe it for a second. The whole situation a nightmare! They seem to think that I wanted something better than the original, but all I wanted was something that was at least comparable. My diamond was a square, 1 carat, G, VS2. They NEVER ONCE showed me a square, 1 carat, G, VS2. It was either a different shape, less clarity, or it was an H or an I in color.
I hope that no one else has to go through this sort of ordeal over something that has sentimental meaning that you spend your hard earned money on- hoping for a quality product. I WOULD NEVER recommend the Jared in Franklin. If you want a quality diamond from people who care, then I would suggest taking your business elsewhere!
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