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Businiess name:
Vero Us1 Nissan
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Review by:
citysearch c.
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Review content:
Poor communication skills, made promises they didn't keep, were very ""friendly"" when they thought I was going to buy from them, but the tune changed when I was honest and said I was going to continue to shop around for a better price. They decided to loan me the car I was interested in purchasing for 24 hours. J.K. said, ""just communucate with me when you plan on bringing it back"". when I called to let him know that I would be bringing it in the next day so that my husband could check it out, J.K. said ""okay, no problem, bring it in anytime tomorrow"". Mike, the sales manager called me shortly after I spoke with J.K. to ask,""how do you like the car? Be honest, do you think you'll be purchasing?"". My reply was,""I love the car, this is the model I am going to buy; however, I'll be honest, I'm going to continue to shop around for a better price"". Mike didn't seem to want to hear that, so, all of a sudden he needs the car back ASAP. I couldn't get it to him because I was headed out the door within the next 5 minutes. So, Mike requested that I leave the keys in the wheel well and he would come pick up the Nissan and return my vehicle. When I returned from my evening out, at 11:30 p.m. The Nissan was gone but my car had not been returned! I couldn't wait until the morning to get my car because I have to get to work. So instead of going to sleep, I had to go with my husband to the dealership to pick up my car from the lot at midnight using his spare key and retrieve my own key from the dealer sometime the following day. There is no excuse for their lack of communication and complete disrespect of my time.
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