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Businiess name:
Petrillo's Pizza Restaurant
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Review by:
citysearch c.
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Review content:
Grew up eating Petrillos but never again.....\r
Ordered over the phone and was told a 2 hour wait, arrived on time and after waiting at the pick-up desk for the staff to take pictures of each other and put other customers on hold received two cold pizzas. When I voiced my dissatisfaction the staff looked at me blankly asking if I wanted the pizzas or not. I asked to speak to the manager and when he finally came to address the issue he started talking without even asking what my issue was saying he was sorry but it was busy today (obviously not so busy that his staff could laugh and take pictures while we and others waited for service) when I explained that the pizza was cold he asked me what I wanted him to do about it, absolutely ridiculous..... He asked if I wanted it or not ..... I told him I didn't wait the 2 hours his staff advised for the food to be cold, he offered to redo the pizzas finally but when his staff told him it was two pizzas he said instead to give a 5.00 discount (off of a 60.00 check ??? again ridiculous) when I said I wouldn't pay 55.00 for cold pizza he said he he had the right to refuse service and took the pizzas to the back and told the staff to pull our photo and telephone numbers and not serve us again...... Not to worry Archie we wouldn't be back if you paid us to eat your cold pizza..... We ended up getting hot pizza, great service and half the price at Baby Bros pizza in El Monte ...... Disgusting to see a business become so arrogant that they think they can afford to treat customers that way .... From reading others reviews looks like I'm not the only one not going back \r
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Thank for the horrible service Archie! 1star only so the system would take this review!
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