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Businiess name:
Wesley Wood Heating & A/C
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Review by:
citysearch c.
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Review content:
I'LL NEVER USE WESLEY WOOD AGAIN!!! The thermostat dial broke off my heater at the end of November. I had a technician come out the first week of December, named Dan, who charged me $90 to tell me that he needed to order a new dial and that he'd let me know when it came in in about a week. 3 weeks after that I had not heard a word about it, and received a random customer service call to see how I'd liked the service. I explained to the agent that I had not in fact received full service, and explained to her that apparently there had been a part ordered, and had not heard a word since. She called the WC office and spoke with Amanda, who told her she'd be calling me back ""shortly"" with an update--I never received a call from her, either. Today, I tried once again to contact them, and got in touch with Jeff at the call center, who spoke with Ron at the WC office, who told Jeff he'd look into it and call me in an hour. 1 1/2 hours later with no word, I contacted the call center AGAIN, and spoke with Carissa, who tried AGAIN to get in touch with someone at the WC office--the man did not give her his name, but then hung up on her. Carissa then finally patched me through to Amanda who basically apologized for things ""falling through the cracks"" and told me she'd reimburse my technician fee--in 3-4 weeks!! \r
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I'm super fed up with this inexcusable service, and will not use them for anything ever again. I hope they lose customers because of this horrible display of business services.\r
\r
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