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Businiess name:
All My Sons Moving & Storage Portland
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Review by:
citysearch c.
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Review content:
I've used All My Sons in the past (three times) and been quite pleased with the results. The two stars is for those good experiences. Based on those experiences I called to reserve a move for this most recent move. Called about a month in advance. Booked and deposited. Requested a morning move, and was told that while they couldn't guarantee the time, it would be in the morning and that they would call with the time the day before. Based on that reserved my building's elevator (requiring 10 days notice) for the entire morning - should give them plenty of time to play with when they call the day before with more precise time.\r
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So, they call two days before the big move. Giving themselves kudos that they had said they'd call the day before and they were early. Problem is, they don't have a time, only that it won't be morning and that the driver will call when he's on his way. Uh, I've got a building I've made a move reservation with. \r
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Local dispatch says that I was dealing with their national call center who's not authorized to do anything but book a day. They also say that morning was never guaranteed. My bad for assuming whomever I was talking to as a representative of All My Sons was actually authorized to make my reservation. So, two days before my move, local All My Sons says ""too bad"" for me and that they'll refund my deposit but that the inconvenience is all on me. Two days before my move, I'm calling around to movers who are literally laughing at me looking for a Saturday morning move with two days notice. \r
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I FINALLY did find someone to do it - hopefully, it goes well. What irks me the most is that the guys at All My Sons were absolutely unapologetic and basically put it all on me and their national call center (which frankly is THEIR call center, not MY problem that their call center isn't aligned with their local policies. Oh wait, I guess it is my problem NOW). \r
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If you do choose to use them, I would definitely ask the national call center to transfer you to local dispatch to make your reservation. Even if you've dialed a 503 number, you most likely are speaking with the national call center.
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