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Businiess name:
Palms Hotel INC
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Review by:
citysearch c.
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Review content:
If you want to pay more than $290 a night for a dorm then this is the place to be! The hostel-dorm was dirty, (sand in our bed sheets) and the bathroom (only 1 on the 2nd floor) was shared by over 8 other guest rooms. It was constantly occupied, and when we finally got our chance to shower, it was trashed with toilet paper and sand. I think they cleaned it once a day. The dorm was very noisy, I slept with earplugs every night (not exactly a relaxing beach getaway) and the room itself, was the size of an average walk-in closet. Barely big enough to fit a DOUBLE-BED (not a standard Queen). We were told there is one bathroom for every 2 rooms, which was obviously a complete exaggeration, considering the other 5 bathrooms were on a different floor in a different area of the hotel! We complained about being misled, but the manager did not want to even hear our complaints. To add insult to injury, our TV was not working, we were missing a DVD player and remote control, that all the other rooms are equipped with. When we aked to have it fixed, the hotel manager accused us of ""losing"" the remote control (she asked if there was a chance we threw it out with our food or put it in our bags!) Rather than being apologetic to the fact that our tv/remote weren't working - she was condescending and said ""she realizes that we grew up with TV - but we'll have to get used to 1 wknd without those amenities!"" This was a completely unacceptable response we PAID for a room with a working TV and remote - and if we didn't have it - we should get a discount. She refused us a discount and refused to apologize for the inconvenience. While the conditions were disgusting and the price was outrageous, the worst part was that the management of this hotel was inconsiderate and unaccommodating. I would rather give my business to good business people, who actually care about making their customers happy. This was BY FAR the most awful hotel experience I have ever had in my life.
Pros: Decent Location
Cons: Rude Management, Dirty and Cramped accommodations
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