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Businiess name:
E-Central Credit Union
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Review by:
Mario S.
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Review content:
I was a customer of E-Central for over 10 years. They gave adequate service, as long as I didn't need anything from them. Otherwise, Customer service was poor, and unhelpful. I had a problem with my account, and became overdrawn. They closed my checking account and left only the savings account open, I talked to their account rep and he would not re-open the checking account. What was worse, was that they reported onto my credit history that I owed them a balance, even though it was paid and I had an active account. I made several calls to get this fixed and they said that they would make the correction to my credit report, but never did. After speaking with the account rep for the fourth time about this he said, "Well, I'm going to need to see you increase your account balance on a regular basis, then I will look into it again." That was the last straw. I had to wait the 7 years for it to come off my record so that I can open an account with another institution. Once I was able to open an account elsewhere, I closed my account with them (yes, during the whole time I couldn't open an account anywhere else, they kept my savings account open and in good standing). I would not recommend them to my worst enemy.
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