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Businiess name:
Library Restaurant
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Review by:
citysearch c.
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Review content:
I visited recently on a Friday night around 6:30 with a friend from work- we decided to sit in the bar area and order dinner there. We both had a cosmo- delicious- and then ordered dinner- She ordered a crabcake appetizer- and I had shrimp cocktail, both very good. For dinner my friend got the baked stuffed haddock, and I ordered an 8OZ filet with a side of asparagus. I ordered the filet cooked medium, and it arrived well done- after flagging down the wait staff and letting them know it was overcooked (when all you get for $25 dollars is a steak in the middle of a big plate, you expect for it to be cooked correctly). This is where the service becomes disappointing- over cooked steaks happen, but it took at LEAST 20 minutes to get the new one- and the waiter seemed ""put-off"". By the time it came out, my friend was done with her meal and the asparagus I had ordered was cold. They did give me a free glass of wine which was nice, but again, I was made to feel as though I was being ""difficult"" when I made mention of the the fact that it was my first visit and was a little disapointing. I would visit again, but perhaps sit in the dining room as the food was good once it arrived, and perhaps the service there would be better. I would however encourage the management to consider implementing some customer service training. At those prices, the lack of gracious attentiveness and attention to detail is not what I would hope for.
Pros: Good Food and Atmosphere
Cons: Bad Service in the Bar (first visit so maybe this was unusual) and too pricey for poor service
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