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Businiess name:
The Elegant Bride Salon
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Review by:
citysearch c.
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Review content:
The owners of The Elegant Bride in Tacoma, Steve & Irina Anderson are amazing! I live in Hawaii and a month and a half before the wedding I found that the owner of a store here in HI that I had ordered some of my bridesmaids dresses from, forgot to order some of my dresses. I throught I would have to get completely different dresses for 2 out of 8 bridesmaids, but as a last resort I called every store in HI and WA (where some of my bridesmaids are from) to see if by some miracle I could find the same dress. After about 20 phone calls I finally reached The Elegant Bride on my list. Steve was the most polite and most professional of all the stores I had spoken with. Not only was he the most pleasant to speak with, he was the only person who showed any sympathy for my situation. He offered to check for me and found that the manufacturer would have the same dresses coming in and he may be able to get them in time. The manufacturer was already closed for the day so Steve, understanding my time constraint not only offered to call first thing in the morning, but from his home! He and his wife Irina followed up with me first thing the next morning and said they would rush the shipping from the manufacturer to them, inspect the dresses and have them immediately rushed to me in HI just in time for the wedding. \r
Throughout 6 months of planning out of every vendor I?ve done business with, Steve and Irina were the only ones that made me feel confident that they would follow through with what they said. It?s amazing how many businesses can?t even find the time to return a phone call as promised, let alone bend over backwards like Steve and Irina! They completely went out of their way to find a solution for me and had every opportunity to take advantage of the situation by charging me extra and didn't. Steve and Irina from The Elegant Bride are great people with outstanding customer service and I highly recommend them! Had I known earlier I would have bought everything here!\r
Pros: Great service, extremely knowledgable
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