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Businiess name:
Andy Mohr Ford
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Review by:
citysearch c.
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Review content:
I purchased a 2006 Ford F250 diesel with 64,000 miles on 11/21/2011 from Andy Mohr Ford in Plainsfield. One week after buying it, it started, but idled rough, and ended up throwing a Check Engine Light. I mentioned this to Andy Mohr Ford representatives when I took it in for something else (Ziebart, bought it when I purchased my truck), but they couldn't reproduce it (a salesman just drove it around for a few minutes, the CEL didn’t come on for him). Fast forward a couple days and I go out to the truck in my driveway to find the batteries dead...charge it up...starts fine...drive it ~50 miles...park it back at home...batteries dead again the next day. Take it to the dealership and diagnostics show that both batteries and the fuel injection computer (FICM) are dead and in need of replacement. That is all okay at this point, I didn’t get stranded somewhere and I was able to get the truck to the dealership thinking that they would fix the issue (after all, this is just barely over a week after I drove it off of their lot), but instead they decided to do everything in their power to get out paying for anything to get fixed, when it was stated at the time of sale that there was a 4000 mile/4 month warranty on the vehicle, in addition to the 48k mile/4 year powertrain extended warranty I purchased with the truck. To say I'm not happy would be an understatement, especially since I (perhaps naively, it appears) decided to purchase my truck at an actual Ford dealership rather than an independent dealer or private party because I expected better post sale support if there were any issues. I just picked the truck up from the dealership today (12/8/2011) with it still unfixed, I will purchase the parts and do it myself for ½ the price that they wanted to charge me after “significant discounting” (they originally wanted $1800 to replace the batteries, computer, and an injector, their final offer was $750 for the batteries and the computer, no injector) and a very large amount of running around waiting for the sales manager (Mike Norris) to make decisions and get back with me. I will NEVER set foot in this dealership again and will advise everyone I know to do the same thing.
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