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Businiess name:
Green & Orange Taxi Cab Service of Louisville
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Review by:
citysearch c.
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Review content:
I had to call them (Green Cab) back because I missed a call from them. When I called back, I couldn't even tell that the lady had answered the phone with ""Green Cab"", it sounded like ""blahblah"" and then she decided to continue a conversation with her coworker for about 2 minutes, one of the words that came out of her mouth was ""bullsh**""....I'm on the phone, and she hasn't even put the phone to her ear, and she's holding a convo with a friend with the phone off the hook! THEN the lady said for me to call up the driver to see when he'd be coming to pick us up. I hung up afterwards and he called me a minute or so later, telling me he'd show up at 10:30. Read above. When was the appointment? Oh, 10:30! So I hung up on him immediately and called up Green Cab again......The lady was COMPLAINING about me to the driver for about five minutes before she put the phone to her ear ""She ain't even answering the phone!"" was one of the things she said. I kept sayting ""ma'am?"" about 7 times before she answered me, and when she finally responded, I asked for her supervisor. She immediately tried interrupting me with some BS about when the driver was going to be there. Nuh uh, lady, you are not off the hook and changing the subject with ME. I repeated ""Let me speak to your supervisor."". She said she WAS the supervisor! I asked, ""Are you serious?"" and she said yes. I immediately responded, recollecting the conversations she was holding in previous calls and how unprofessional and rude she was. I immediately closed the call and called up Logisticare to voice a complaint. Had to leave a message, but anywho...The real kicker is THIS:\r
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The driver called me back 10 minutes later, SERIOUSLY asking me if I still wanted a ride. WHAT? Heck no. I asked him who his supervisor was, and he paused. He responded with ""We don't have a supervisor...but we have a DISPATCHER!"". what.the.heck.
Pros: nothing!
Cons: didn't answer the phone correctly, CRAZY late, cursing and holding conversations when the phone was answered, claiming bogus titles, etc.
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