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Businiess name:
Capital Floors
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Review by:
citysearch c.
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Review content:
I had my carpet installed by Royal Floors back in 2006. About a year later, my carpet started buckling. It has continued to buckle and now is buckled beyond belief. To make a long story short, and for a few reasons, I was out of pocket until this year. I called Royal Floors and spoke w/the owner who offered to re-stretch my carpet at 1/2 price but was insistant on my not calling Mohawk to ask why it would have happened. He said he would. He tried to tell me it was b/c I bought cheap carpet (it wasn't). I decided that it would be in my best interest to call Mohawk so I did - found out that 99.9% of the time carpet does this, it's b/c it wasn't installed correctly (i.e. no use of a power stretcher & not taking all the furniture out of a room which BOTH of those were true - I was home when they installed the carpet). When the owner called me and I told him that I had called Mohawk & related what they said while telling him I KNEW it was true b/c I was home when they put the carpet in, he started SCREAMING AT ME and said that he refused to do business with me. He then hung up on me. I don't care if the carpet is 6 months or 6 years old - he should have fixed it at no cost to me b/c it was installed incorreclty to begin with. On top of it, to scream at a customer & hang up is unacceptable to me.
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