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Businiess name:
Capital Floors
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Review by:
citysearch c.
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Review content:
I was encouraged while workiing with the sales representitive because she significantly beat the labor and material costs for two bathrooms we were remodeling in our house by roughly 12%.\r
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The sales person whoose job was to come out and measure no-showed the first day. She returned the next day at 8:00 to measure and we picked out the tiles the following Sunday. The showroom was nice and had a large selection of tiles. We chose a stone tile for my bathrooms.\r
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The contractor was supposed to arrive at 10:00 on Wednesday but arrived at close to 1:00 because he had to stop at Home Depot for supplies. We expected the job to take two days so while annoying did not set us back. We agreed to meet the following day at 10:00, so I went into my office to get some work done planning to return home to meet my contractor. At 9:00 the contractor arrived wanting to start earlier. I rush home to meet him and then leave my wife to oversee the completion of the job.\r
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When I arrived home that night, I found out that the floors had not been sealed, the baseboard work was sloppy, there was a loose bullnose tile in the guest bathroom and there were several places where the grout had fallen through and needed additional work.\r
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I emailed the sales rep and was initially told that she would be out that afternoon to resolve my issues. wrong again, they finally came the next day to do an additional 5 hours of detail work which required an additional 3 hours of detail work.\r
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When I finally reinstalled the commode in the guest bathroom, the floor was so unlevel that I have to have the entire thing redone, albiet from another more reputable firm. \r
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If you have all the time in the world and don't care about quality these are your guys!
Pros: price, selection
Cons: timeliness, quality, attention to detail, communication
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