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Businiess name:
Best Buy
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Review by:
citysearch c.
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Review content:
This store sold me an empty box and refused to give me a new one when I brought it back they accused me of attempting to defraud the store. \r
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I purchased headphones the day before Easter. After opening the box on Easter morning, I found it empty. I called the store and it was closed as was customer serve at 1-888-bestbuy.\r
I returned to bestbuy the next weekend and told them what happened. The first thing the employee says is ""you waited a week?, if it was me I would be calling everyday"". I was offended by what she was insinuating. She then told me to go find a another box of the headphones in the store, I then had to search the store for the product. After returning to the desk, she told me that they couldn't exchange the empty box for the new one. I couldn't return it period. I talked to the manager and she also insinuated that I was trying to defraud the store. I have never been more insulted in my entire life. I got mad and I admit I did use a little profanity (this is ******* ridiculous), but I've never been accused of stealing or fraud before. \r
I called the store back to complain about what had happened but I got the same people I dealt with earlier. They were rude and treated me like a criminal. They were the ones who screwed me over! I don?t even care about the stupid headphones, I?m just mad at how they treated me. \r
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I called the customer service line and they were very helpful and told me the store had no right to treat me like that and it should have been a simple return. Most people who try to scam bestbuy don?t try to do it with cheap headphones. \r
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Worst Customer Service experience of my life. They messed up and make me feel like criminal on top of it. \r
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Cons: Terrible Customer Service
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