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Review content:
Zero stars would be more appropriate. Why a gold star for a business that not only wasted time and money; and didn't accomplish what they promised THREE times, and moreover; never apologized???\r
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They not only did NOT clean my clothes but they said they would get them to me in a two-day turnaround. I stressed the importance of getting said clothes back on Saturday at 8 AM before dropping them off on Thursday afternoon. I confirmed when there, while giving all information to the woman so I could be put into her computer system. When I left and saw the receipt said Saturday at THREE PM, I immediately called back and confirmed that they would, in fact, be ready Saturday at opening. For good measure, I called AGAIN Friday to ensure they would be there AT 8 AM on Saturday, and not 8:15. \r
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My fiance and I have a condo in Granby, north of Winter Park. This is our first month living here, and he has quite a bit of travel arranged for business. Since there are NO dry cleaners anywhere nearby (the one in Kremmling closed), this was the logical stop on my way back from COS airport after taking him last Thursday. He would return to COS airport Saturday at 6 AM, and his friend would be picking him up and driving him up to our place so they could go mountain biking (quite nice of him, because it's at least a 2.5 hour drive and I didn't feel like driving back down myself). I had given them the address, knowing they might arrive at El Rancho Cleaners in Evergreen before 8 AM but the alternative was the several places nearby that opened at 9 AM. I didn't want to cut into their ride, so I chose this place because it opened at 8, they promised the turnaround and it was furthest west on Highway 70 that it would take the longest to get to from COS. \r
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They arrived and my fiance had the order number ready. He entered, and the woman came to help him. She could not find his order by his last name. She also did not seem to remember that his fiancee (me) had called three times about this crucial order (he needed his dry cleaning for another trip on Monday from DEN, and of course there was no way to get anything back by Monday morning at 6 AM if he were to leave it there on Saturday or take it anywhere else, unless they happened to be open on Sunday. Fat chance). \r
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She hustled around the shop looking for the order- seven shirts to be box-folded, one pair of slacks.. Another customer came in and the woman came to the desk and asked my fiance if she could help the woman first. He answered no, as he was trying to simply pick up the confirmed order. The other customer folded her arms as well and told the woman to help him. She searched 20 minutes and finally found them in a pile, and blamed the other man in the back for not ever getting to them. There were no services in Stockholm so my fiance had to buy several new suits and shirts, and we had to stay the night Sunday in a hotel by the airport after shopping.\r
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Total cost of this experience? $700+. My receipt said $43.
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