Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Vernon Manor Hotel
|
|
Review by:
citysearch c.
|
|
Review content:
Our wedding party was small and they lost reservations, cancelled the adjoining room we had for our nanny and infant, we had to scramble to find a rooms and they were on different floors. The adjoining room was given to people who were not part of the wedding party but yet we were charged for it in addition to the people who had the room which is double charging. Double charging rooms is inappropriate. They emailed and called several times to ask if we wanted to reserve the bar and brunch even though we confirmed with a credit card. We were told there would be a live band at the bar and that was not the case. There was only one bar tender causing people to wait up to 45 minutes to order a drink because there were other people in the bar not associated with the wedding. The suite we were in was not accommodating for a bridal party to get ready by any means, especially because we did not have the adjoining room we requested but yet charged for. The rug of the room was sticky to walk on and filthy - We could not walk barefoot - several people commented on it and the couches felt that way too. When the wedding party arrived with and infant - there was NO one to help us we had to carry all our stuff ourselves! We requested help the day after to carry things down to be told that the person that helps with luggage was driving the shuttle! I was shocked that the entire hotel that was supposedly booked would have ONE person to drive the shuttle and help people with their luggage. So as newly weds and with infant in tow we made two trips to carry ALL of our luggage, wedding dress, suit and all. Not one thing was done to make us feel special at this hotel. A manager did fix the double charges but only after several conversations defending the staff errors instead of just an immediate apology and resolution. Keep in mind we had spoken to the front desk three times ?before? checkout and supposedly they said the charges were taken off for one of the double booked rooms.
Pros: Close to certain historical locations, will fix charge errors eventually
Cons: Expensive for quality, Dirty, Loud, No check in help, Lost reservations, errors in charges.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|