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Review content:
Recently the hot water flow in our bathtub slowed down to almost a trickle making it just about impossible to take a shower. As our house is 63 years old and I am even older than that, my knee-jerk reaction was to become quite nervous, not knowing what to expect and, of course, expecting the worst. But, I had to do something, so I went to the phone book and found Gillece. I had seen their commercials on TV so I called them and set up an appointment for the next day. Well, all my worries had been for nothing. The next day, Adam from Gillece showed up. He was very cheerful and pleasant, was neatly dressed, and made a good first-impression. He later proved to have a great sense of humor as well, which I really appreciated. The effect of this was that some of my anxiety immediately went away. We have Moen faucets which are nine years old and they did not come with a cartridge removing tool. Moreover, as there seem to be as many different kinds of faucets as breakfast cereals out there today, there is no universal tool out there as there was 40-50 years ago when I used to tackle some of these repairs around the house myself. And, because of this, Adam was at first not able to remove the cartridge. My anxiety started to return, but Adam, seeing this, smiled and reassured me by explaining that he wasn't going to break anything and that he was going to go to a shop that would have the right tool! When he returned, he easily removed the old cartridge, showed me the debris build-up around it that was clogging it up. He then asked me to turn the water back on and run water through the line (without the cartridge in)so that debris that had been lodged in the pipe behind the faucet would be flushed out. He also had a tool that allowed him to scrape additional debris from the walls of the pipe in the wall leading tho the faucet. Adam then explained that he could replace the old cartridge if I wished, but that there probably was a good chance of there being debris inside the cartridge which he would not be able to get to, and that a better option would be to replace the cartridge. Having complete confidence in Adam, I opted for the new cartridge, and now, thanks to Adam's expertise, we are enjoying wonderful showers! I would like to close by saying that you know that a company that sends as its representative someone of the caliber of Adam to your home has to be a good, dependable company. I will definitely call on them again should the need arise and I heartily recommend them.
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