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Businiess name:  Balise Toyota
Review by:  citysearch c.
Review content: 
I bought a brand new toyota yaris from Balise Toyota in West Springfield. I had a terrible experience with it. The service here is just awful. They are not very professional and not very welcoming. \r \r If you want to get service done to the car, dont bother. Your call gets transfered to the service department, no one picks up and you have to leave a voicemail. Dont expect a call back, it never happens. You have to keep calling, maybe you will get lucky.\r \r The sales department is the same. I scheduled a test drive and got there to find out they didnt have the keys and couldnt find it. How unprofessional are you if a customer schedules a test drive in advance but you cant have the forethought to keep the keys ready to go? So they run around to find the keys and make me wait an hour. I had a prior appointment so I scheduled another test drive the next day. Came back; still had to wait another hour. Worst service ever. By the way, if you get Zack, a sales associate, please request another associate. He is the worst! Slow and unwelcoming. Balise is loosing people having him around. He is the biggest moron, and will make you wait forever. I walked out of the place and went to Lia Toyota. Its about a 15 minute drive to Northampton, but believe me, WELL worth it.\r \r When I went to Lia, the manager came out and greeted me, introduced me to a sales agent. They were very profession and most of all, READY, when I got there. I gave them 20 minutes notice, they had the car ready to go and waiting for me to see it. Amazing service. And to add the icing, the same car, same mileage (50 miles more), same features, same everything was $3000 cheaper! Screw Balise Toyota, Lia Toyota is way better. Save your money and go there.\r \r This is not to say Balise is horrible. Just Balise Toyota. Balise Honda was very much the same as Lia. I had great service there. I just didnt like the car so much. \r \r Balise Toyota Scion = terrible service, higher prices, and all around terrible experience. Save yourself the trouble. Pros: Big Showroom, Big Selection Cons: Terrible Service, TERRIBLE Prices

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