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Businiess name:
Gold's Gym
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Review by:
citysearch c.
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Review content:
It's not the largest gym....doesn't always have towels....and has dated equipment...But, the worst part is the customer service. I had signed a contract for 1 year with an auto-renewal. At the year mark I had called to change my service to month to month. They had verbally confirmed that I was then on month to month. Then it came as a surprise when I tried to cancel my membership that I was responsible for the full year! When I had called to address the issue. The accounting rep actually blamed me! Me! for not getting it in writing. Really deplorable customer service experience. Get everything from them in writing...even if they don't mention that it is needed at the time. Never assume that they have your best interests at heart....Take everthing they have to say with a grain of salt. They are ruthless. They'll take your first born if given the opportunity.
Cons: contract agreement, customer service.
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