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Review content:
This was the worst salon experience I have had in my life. The quality of customer relations and the quality of their products and services is unacceptable. The manager, Kim, was in no way concerned with customer satisfaction and instead behaved as if she is beyond reproof when a damaged product was sold and the customer was inconvenienced and promised a return, only to come to the store and be told that the item for exchange was sold and that a return would not be given. Their skills are terrible and they do not do what you want with your hair. Their charges are far more than reasonable for very poor skills. They will ruin your hair. You would regret using this salon over other far less expensive ones who do a nice job and give you the exact results you request. Most importantly, do not buy products there, particularly the chi irons, which are very pricey. They do not stand by their services or their products, so if you have a defective product or a poor cut or chemical treatment, they will not be concerned. I actually experienced a situation in which it was clear that Kim, the manager, seemed to get amusement out of our grief and was exceptionally rude, disrespectful, and verbally aggressive when I brought up my concerns to her, very politely for as long as she listened, before sounding off very rudely. She refused to work with a customer, and seems to think she can operate however she pleases as if she owns a monopoly on hair services. She either doesn't care about her job or about her company or both. But most of all, she showed utter lack of concern for her customers. You could come out with the most awful hair on the planet and she will not want to help you but will seem to be laughing at your woe. Stay clear of this terrible salon. It was the worst salon and least professional business I have ever seen in my life. The others who were with me that day and today when I called again for assistance were just as shocked and appalled as I am. The worst!
Pros: at a nice mall, but lots of other better salon choice anywhere, especially at that mall
Cons: everything else. Bad service, lack of regard, rude, ruin your hair, rip you off
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