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Businiess name:
La Novita Salon & Spa
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Review by:
citysearch c.
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Review content:
""I was just googling La Novita for a friend to grab the address and service menu for her to go in today to get a massage and came along these reviews. Normally, I'm not really the review type, I'm one to read them but never to take the time to write, however, I felt that a lot of people misconstrue this salon.I have been a customer of La Novita for about 6 years now. I watched as Anthony and Anne renovated little things here and there to the point that they renovated the entire salon adding on a beautiful spa! The decor and feel of La Novita is TOP NOTCH!!! I have had my hair done in some of the best salons on Newbury Street and have NEVER been so impressed with the aesthetics on a salon as I am with what Anthony and Anne have done to La Novita. As far as people saying that these two genuine owners are stuck up- being well put together business owners does not make you stuck up, it makes you confident! HUGE difference, they are two of the nicest people I know in the business world!The whole feel of this salon is customer satisfaction. Yes, you may wait 15 minutes for your stylist, but are you not asked if you would like a free glass of wine, a cup of coffee, etc? If that's not customer service then I'm not really sure what is I suppose? From the relaxing and beautiful wash room to the computer station, it seems to me that La Novita has done nothing but try to make the salon a convenient, comfortable, relaxing place where clients can come and not worry about a thing! Unlike other salons where the washroom is a frenzy of people chatting, La Novita tries to make this a relaxing process- If that offends you- you need to have your hair done somewhere where the concern of the stylists is getting you in and out of the salon and making another dollar- not to assure that you are relaxed.I'm super offended by the negative feedback on these review sites as I have had nothing but good experiences! Angela Federico is by far the most innovative colorist I have run into in the industry- no one else has touched my hair since 2004! She's amazing! I could talk all day about her talent, her positive attitude, or her need to make sure that each and every customer of hers is completely and utterly satisfied with her services!!! Lisa McDonald is also held in high regard in my book! On several occasions I have had to see Lisa for a blow dry etc, and I have never been disappointed. Her professionalism and talent is also impeccable.If you are not happy with a cut or color- speak up- I have- and they've always done whatever it takes to make me happy.\r
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