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Businiess name:
Renee Strauss For The Bride
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Review by:
citysearch c.
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Review content:
My best friend found this bridal shop for her wedding. She had her wedding dress made there (and spent quite a bit) plus ordered the 5 bridesmaid dresses from there. A week and a half before the wedding I got my bridesmaid dress in the mail. It was 2 sizes too small. They had ordered me the wrong size dress. Once they admitted it was their mistake they said they couldn't get another dress in time so I'd have to come into the shop to have them try and fix it. I drove an hour each way to have the dress altered. I had to make 2 trips out there (once with my 3 month old daughter.) The seamstress was great and so was the manager. In the end the dress fit but they had to add a tie to the side and panel to the back. It looks different than the other bridesmaids dresses. I talked to the owner and said I felt I should get a partial refund on the dress. I had to drive over 4 hours and sit in their shop for 3 hours to have the dress fixed and it was still different than the other girls. The owner was so rude. She said they had gone above and beyond what they had needed to do for me. She said normally they just add a panel and send it back to the girl. (How often does this happen?) She was so unpleasant to me and not apologetic to me at all. She was just snotty and rude. I'd be careful if you're going to order anything from here.
Pros: Nice staff
Cons: awful owner
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