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Businiess name:
Curly's Lock & Key Inc
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Review by:
citysearch c.
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Review content:
I purchased a used truck a while ago and I noticed the ignition switch was loose. Eventually part of the ignition switch separated and although it still worked I was afraid over time the key might become damaged without the additional key guard to turn the ignition. I never had trouble with the key jamming, or the ignition sticking. When I was pulling into the parts store I use for car parts I saw the side of the building that had Curly’s advertisement and decided to give it a try.\r
The initial person I talked to told me it would cost about $50.00 maybe a little more if it needed a key cut to code. That amount was within my budget so I got my truck. The initial person I talked to wasn’t available and the person who was available told me it would be $76.00. Keven told me the additional amount would be to cut a key to code and the labor to remove and install the lock. I asked why it would need a key cut to code when the ignition still worked smoothly with the key I had. My concern was it would require all the locks to be re-keyed. His response was that I had obviously busted the lock because it wasn’t working smoothly. It was clear to him that I wouldn’t be able to understand his explanation, and he couldn’t be bothered to try. \r
I have several rental houses and I both replace locks and re-key them when tenants move out. I have taken locks apart for the last 20 years in the process of doing repairs and maintenance. Part of the reason I was asking the questions I asked was to determine what was necessary for the lock on hand, and I have also been looking for a service company to do lock work when I am not available. \r
The price was still within my budget so I had the technician do the work although at this point I had doubts about his ability. After he was done I asked about a security lock the truck had, and his response was he didn’t know anything about it. I asked if it was a dealer item and he didn’t know. \r
When I got home I parked the truck to unload it, and when I went to move it the ignition wouldn’t turn. The steering wheel moved freely and it was fully in park so I called Curly’s. I was told I would be charged a service fee if the problem was not the lock. \r
Two technicians showed up; one was Kevin. He removed the ignition switch and got it to work. I asked what he had done and what the problem was his response was it wasn’t the lock “It must be something inside.” I took that to mean in the column and asked what it could be but he didn’t know. I was charged $43.28 a service call for an ignition that before Curly’s worked on it, worked fine.\r
Now I can’t trust that at some point I won’t have the same problem again. What I was initially told would be $50.00 has now become $125.51 and it has apparently led to new problems. I have never met a service provider who knew less or was more arrogant. At this point I feel as though I was set up and taken advantage of.\r
Cons: arrogant, ignorant, poor customer service
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