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Businiess name:
Biscuits & Bath
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Review by:
citysearch c.
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Review content:
NEVER use this service ever! \r
I enrolled my dog in September day care. Within one week she had kennel cough and had to go to the doctor several times, during which she couldn?t go to daycare because hse was contagious (this ended up being 12 weekdays). I thought it was just a fluke because she was a puppy, so I enrolled in a few days a week for the next month. The first day that she was back in daycare, I got a call at 8:30am saying that she had thrown up and that she would be separated form the group until she starts feeling better. I picked her up at 6pm and she could barely lift her head up off of the ground. They kept her isolated all day and told me that she looks that way because she was ""bored"". I brought her to the vet; she had gotten a parasite and had a fever of 104. Despite the fact that they had a vet on call that day, they did not even have the vet take her temperature. So she ended up in the hospital for 2days. I called the manager back for 6 days in a row to which he finally returned my calls and told me that ?if I was concerned about my dog, I should have left work and taken her to a vet myself"". After a long conversation to which ""we agreed to disagree"", he told me he could not provide me with a refund, but only with some form of services. I asked for the name and number of his boss, and he said he refused to give provide that information. \r
Pros: Staff is friendly
Cons: dirty faciility, inflexible when it comes to the ""package"" you choose, too many dogs crammed in a small run
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