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Businiess name:
Nerd On Call Computer Repair
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Review by:
citysearch c.
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Review content:
I have no complaint about the technical work; in a year and a half, I had a tech out to the house twice - the same fellow each time - he was friendly, informative (I thought) and dealt with the problems quickly and thoroughly. The on-line help, too, was up to par.\r
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My problem was - and is - with the unapproved removal of funds from my bank account. I was told that each home service came with 3 or 6 months of free on-line help - which I used just twice. The tech did NOT mention any monthly fee - and despite the fact that I paid by check, rather than credit or debit, specifically to limit any possible liability when dealing with a business with which I had no prior experience - they still managed to take out $25 a month on the sly, for a number of months. In going over the paperwork, there is no place I signed that specifically allowed that withdrawal, and no monthly fee is highlighted. \r
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When I went to the company and explained the problem, they hung up on me. Twice.\r
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Basically, while the work was up to standards, the company's under-the-radar after-billing certainly is not. \r
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