|
Review content:
Let me start off by saying, I would purchase again from Eva’s of Orland in a heartbeat. I wanted a very simple, plain and affordable wedding dress. I didn’t think I would be able to find anything at Eva’s, however, they were very accommodating with finding something in my price range. The saleswoman let my mom and I loose in the bridesmaid room to try and find something that I would like. About 15 dresses later, I found the perfect dress! I wanted the dress in white, but I was told it was not possible. They did offer a soft ivory in the dress, and I was ok with that color. On October 2, 2011, I purchased my dress and it was PERFECT! Sadly, on November 1, 2011, they called with the news they were unable to order my dress. I was concerned as I am getting married May 19, 2012. The person on the phone told me it was a fairly simple dress and they would be willing to have the seamstress make the dress for me. I agreed, as long as they would make a few simple changes. They agreed to the changes and made the dress in white. They told me it would be ready by January 1, 2012. I left it on the back burner all of November and December. In late December I called to check on the status of the dress and at that time they told me I had to come in to get measured. Now this posed a HUGE problem, because I now live 6 hours away and had they told me back in November that I needed to get measured, I could have done so on one of my 3 trips back between November and December. I was very upset and I let them know how disappointing this has now become. They then decided that they would have a dress ready for me by January 1, 2012. I went in for my first fitting and the dress looked a little different from what I had anticipated. I was less than thrilled, however, the seamstress assured me that it needed to be altered and pressed. Instantly she pinned the dress in all areas that needed alternations and I left my dress awaiting my next fitting. I returned to Eva’s at the beginning of March. The dress looked worse than it did the first time, I was SO very upset! The seamstress offered to fix it quickly for me, as she is aware of the long drive I have home. The only problem was it needed to be completely taken apart and redone in the matter of a few hours. The manager or owner, not sure, came in and told me that she would make sure my dress was done to my liking or I could try on a few other dresses that I could have altered and ready for me by 4 p.m. My appointment was at 10 a.m., and she was willing to have the dress done the same day by 4 p.m! I decided to try on some other dresses as I was just not happy with the dress that seamstress made. She then brought me into the sample room and let me choose a handful of dresses I liked, and even one silly one with feathers just for fun! She went above and beyond what I had EVER imagined. In the end, I now have a new dress that was altered to perfection the same day, and I love my dress! Although this was a stressful situation, Eva’s team did everything they could to have a happy customer in the end. I would recommend Eva’s to anyone; just remember to check in with them along the way.
|