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Review content:
To Whom It May Concern:
I wanted to voice my displeasure at a recent experience I had at this particular Wendy's restaurant Thursday, November 19, 2009 around 5:15 PM. After my girlfriend and I had decided what to order we stepped up to the cash register where we encountered an employee by the name of “Symphony.” We were not greeted, welcomed, or even acknowledged at first as “Symphony” was engaged in slowly, and somewhat confusingly, counting a stack of one dollar bills. Not at any point in time did “Symphony” think to address our presence on the other side of the counter or even say something to the extent of “Excuse me for one moment, please.” Once she finally completed counting the money, she then looked up at my girlfriend and exclaimed, “Your lips look fake.” No “Hello, how are you?” No “Welcome to Wendy’s.” Not even a “May I take your order?” I can assuredly say that is the rudest comment either of us have ever encountered at any business in our lives.
Needless to say, we were both completely shocked that an employee of the restaurant we were visiting would say such a demeaning and hurtful comment to a paying customer and directly to our faces, no less. In retrospect, I wish we would have walked out at that point, because our experience was only downhill from there. After ordering our food we were disgusted to find that our 1/4 pound single hamburger was literally falling apart in the bun. Completely unappetizing, it appeared as though it had been scraped off the floor. I was quick to find the manager on duty, Chris, who happily ordered a fresh sandwich for us. Unfortunately, our experience had already been completely ruined.
I find it sad that in this country’s current economic recession where actually having a job is something to take pride in, it seems as though the employees of this Wendy's do not value the opportunity they possess in having a job. I’m sure there are millions of citizens nationwide who would gladly take their place. I also find it sad that the employees of this Wendy's have chosen to work in the field of customer service, yet they really have no regard or even an understanding of what “customer service” actually is. Does an international company like Wendy’s provide any customer service training... Or will they just put any warm body in there these days?
It pains me to write such a complaint to this establishment, as I have never needed to write out a formal complaint of this nature before. Not to mention that this particular restaurant has been a favorite of my family since I was a small child. However, I have come to realize that the Wendy’s on North Vermilion Street in Danville, IL which I used to have many warm memories for no longer exists. Now all that remains is an unsanitary excuse for a fast-food restaurant with employees who insult you directly to your face. I highly doubt Dave Thomas had this vision in mind when he founded Wendy’s. No matter though, I’ll be more than happy to give my money to Steak ‘N Shake where I can still find “service with a smile” and quality food at a reasonable price... Perhaps the employees of Wendy’s should eat there some time so they see first hand how one is supposed to interact with customers.
Pros: Hamburgers That Fall Apart On Your Bun
Cons: Rude Employees, Complete Lack of Customer Service
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