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Businiess name:
Computer Drive
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Review by:
citysearch c.
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Review content:
CAUTION with Computer Drive. My first two experiences with CD, over the last 2+ years, were outstanding. One tech in particular, Naveed (sp?), not only provided superior customer service, but addressed all of my concerns,\r
dropped my computer off, and patiently/courteously answered questions about the work that had been done. With this kind of service I returned twice more for work and heartily recommended them to friends and colleagues. \r
\r
Mid December, 2008, my Windows XP was horribly corrupt & needed a reinstall. Naveed said he'd be back to me ASAP. Mycall back was from an ""Ameen"" I'd never spoken with before. \r
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Ameen explained some differences in policy between their Skokie, Il. location and North shore customers (I'm in Highland Park,IL.). I said I was curious why. \r
Hesitatingly Ameen explained North shore customers tend to try to and ""rip them off"". I remarked that demanding I could understand. \r
Ameen was very apologetic and explained he did not mean to offend me, rather was simply being candid. \r
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Attitudes have become indifferent at Computer Drive. Customer service, which once was fantastic, have DEGRADED TO NON-EXISTANT I'm sad to say. \r
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Afterwards I found GAMES I never installed on my PC, and running Corporate Norton and Webroot spyware, a host of malware, trojans and virii were found. What was my puter used for??\r
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Perhaps there has been reorganization at Computer Drive. Techs come and go quickly. I can no longer recommend you call these people for your PC needs, worse I can recommend you PASS ON COMPUTER DRIVE to avoid the grief any business seemingly floundering without a head can provide a customer with. \r
Ron Kolman - Highland Park, IL.
Pros: Once were Excellent
Cons: Bad service and attitude these days
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