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Businiess name:
Island Nails
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Review by:
citysearch c.
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Review content:
Island nails has given my family and I poor service on various occasions. We thought it may have been a bad day, so we went again, and service was still poor. Here is what happened during our visit:\r
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First: I paid for a deluxe pedicure. The owner was in such a rush to get all of the customers in he rushed through my pedicure, gave me a basic pedicure instead of a deluxe, but still charged me for a deluxe. He was also rude and it was clear all he cares about is money, not the customers.\r
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Second: I asked for a french manicure with french tips. I asked three times for this service, and the final time I told him was right before he rung up my charges. He charge me for the french tips, but seemed to forget what I wanted after he had my money. I did not receive the service I asked for, but felt it was useless to ask him to correct the issue.\r
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Third and the worst: I had asked for a special design on my toe nails; after I reminded him politely several times about the design, I thought he knew what I wanted. He finished putting on a coat of polish on my toes and sent me to dry them. I thought he would come back and get me when he could do the design. I waited twenty minutes, and finally had to find him to ask him about the design. He had forgotten, and then I was sent to wait ten more minutes for him to find someone to do the design. I had alreday paid for the services (including the design) so when my nails had dried I went to leave. I was chased out by a nail technician and accused of not paying. When I went back in, the owner (who I had personally paid) said I did not pay for the design and wanted more money! I refused and reminded him of the various times I had told him what services I wanted and that I had paid (and overpaid) for my services. I was embarrassed and appalled. \r
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Other customers there were also looking very annoyed and discouraged. I would stay away if you do not want to receive bad service and be cheated and overcharged.
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