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Businiess name:
H Mart
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Review by:
citysearch c.
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Review content:
I went to the HMart in Burlington today. Their customer service is horrible. I have never being treated like this at a supermarket before.
My parents and I used to love shopping at H Mart. Like usual, we went to the one at Burlington for grocery shopping. We brought my aunt (who have never been to any H Mart) with us today. We were introducing to her about all the good items that sold at H Mart. My family and my aunt spent about $150.00 and $70.00 at H Mart respectively. This was the first time my aunt went to H Mart, she didn't know she needed a H Mart shopping card to received the discount. We found that my aunt was paying $2.99 for an on-sale item that should be $0.99 only. Therefore, I helped my aunt to opened a new shopping afterward. We decided to got back to the waiting line and ask one of your cashier to adjust the selling price for us. Unfortunately, the cashier who we asked for price adjustment was in a bad mood and gave us the worse service that I ever had (The first cashier that helped us initially referred us to find this senior cashier for price adjustment).
When we were requesting for price adjustment, the cashier was inexplicably bothered by the plastic bay that used for carrying the item that we had already purchased. We didn't even finished our sentence, the cashier said rudely, ""Why this unpaid item is in a plastic bag? You shouldn't put any item into a plastic bag, that's the policy!"" (We already paid for the item, of course it was in the plastic bag, the other cashier wrapped it for us.) We went back and forth loudly in store. Finally, the cashier realized that we paid for the item already and asked what we really needed impolietly without any apologize. The cashier asked in a wired format ""You want to buy it or return it?!"" I thought she did not understand my motive, so I tried to explain to the cashier again that I wanted to have a price adjustment. The cashier did not let me finished my words and asked again with a raised voice, ""I totally understand. Just tell me you want to buy it or return it ?!?!"" That cashier got me to a point that I could not stand anymore. Consequently, my parent and I decided to return all the item that we purchased.
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