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Businiess name:
Carphonics Sight & Sound
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Review by:
citysearch c.
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Review content:
My husband and I purchased 2 TVs (42 inch flat screen Maganox) from Home Depot with an extended warranty. The TVs are now in need of service. The warranty program led us to carphonics for repair. First you have to jump thru hoops to get them to come to your home and pick up your television for repair. Secondly the lazy technicans had the TV for over a week and didnt (or couldnt) fix anything at all. A quick 10 min search on my part of the internet uncovered several people having the same problem with their TVs as I have been having with mine. Our tv was returned two weeks later and exactly nothing had been done to it. They claim they could find nothing, so delivered it back (and charged the company for labor they had not performed) with the same issues non resolved. After jumping thru more hoops , they came back to pick up the TV to try it again. This time I armed the technicans with several internet print outs describing the same problem we were having and what others did to resolve the problem.\r
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Today (5/2) I called back to ask them the status of the TV and was informed that (a week after they have had it in their shop) no work has been done because we had not paid the 50 dollars to come back out and pick up the TV. Now common sense would tell you that had you not fixed the TV the first time because of your lack of knowledge, common sense, or the rest, it is not my responsibility to pay for a second try.\r
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All in all folks, I would refraim from using this company at all cost. The customer service is horrible. I was yelled at, cut off, and hung up on several times. Even if this is the company that your autorized warranty center, try to find another one.
Pros: They work at least 2 days out of the week
Cons: Customer Service, Technical Ability, Value, Ability to Get the job done
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