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Review content:
If I could give this place 0 stars, I would. That is how terrible their customer service is.
My family's golden has had to go to Dalton's kennel a couple times due to us leaving on family vacations (never our first choice, trust me). The people working there always would say things about how our dog was not ""clean"" enough, etc, but our dog spends a lot of time up at our cabin running around the forest, so he is not a perfectly clean show dog. However, he is not gross or filthy by any means - he is a happy dog.
This weekend we picked him up and was greeted by a worker with a serious attitude problem. We did not want our dog in the pick up room unrestrained with another dog in the room, as ours is quite protective. When it was mentioned that we wanted our dog on a leash the worker said, ""why?... he does fine with dogs"". We know, but we know him better than you.
It then came time to pay the bill. Upon learning that the bill was $100.00+ what they originally said the total was, the worker quickly became aggravated and said ""I knew this would be a problem"" with a KILLER eye roll and sigh. Upon saying that we were never given a receipt at the drop off time, the worker became even more aggravated and kept saying ""there is nothing I can do, I am the one in charge, the owner is gone.. there is nothing I can do"". If the owner is gone and you can not do anything, then why not call the owner? If you can not do anything, then you are not ""in charge"".
The worker got so agitated that being in that room was just unbearable. The worker was rude. The worker was told that she was being rude. There was no apology, just humphs, grunts, sighs, eye rolls, and her yelling. Totally unprofessional and unnecessary.
Need I add that later in the day we received a phone call from the owner who greeted us on the phone by saying, ""I hear that you had some terrible things to say about me today?"", when we never once said anything negative about the owner. Terrible customer service. if you ever wonder why they have been able to take your dog so late minute... this is why.
They may treat the dogs well, who knows... we cant see them with the dogs. But we do know that they treat their customers terribly, and we aren't the only ones.
DALTON CURRENTLY HAS AN ""F"" RATING BY THE BETTER BUSINESS BUREAU (BBB). Do not give them your business, there are far better places in Shrewsbury and surrounding towns. Don't waste your time or your money. If you love your animal, you wont leave them with people who don't know how to handle their aggression. God forbid they take it out on your pet.
Cons: Rude & terrible customer service
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