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Businiess name:
Comfort Experts Inc.
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Review by:
citysearch c.
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Review content:
You guys know how to fix AC and furnaces but I just get the feeling that your 'guys' -- one of them is there for the express purpose, of picking a part or a condition and telling me I need it because it will fail soon, it has failed, etc.... I know and you know that you could pull any part short of a filter or a switch out of my unit, tell me it needs to be replaced and I could not dispute you.
I don't think that is an honest practice and I won't be renewing my "Silver" or Bronze or whatever metallic membership level that I have.
I'll find a local guy. And if he does not know what he is doing. Try again.
I checked back. You have had to install over $1200 worth of replacement parts on a furnace that is about 3 years old. a) You over-charged for the parts --even with my supposed discount and b) I believe that if a TRANE unit had that many defects in the first three years, you would not see people buying them again.
Why don't you go back to an honest business model.
1) A fair rate for the usual twice a year service. You can have other plans but just a simple one would be nice.
2) Don't try to up-sell me into a more expensive plan so I can get a bigger discount on my defective part(s).
3) Give me my parts back. I was told they needed to send them back to the manufacturer when I asked the last time you ripped me off.
And I could not get part numbers or real sounding names of what the parts were. Come on.
Regardless you asked for a review and there it is...you are not fooling most of us, you are just taking advantage of us. And you know it.
Shame on you.
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