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Businiess name:
Comfort Experts Inc.
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Review by:
citysearch c.
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Review content:
After 20+ years with little attention, the TRANE heat pump that came with my house died. I contracted with Hobson Comfort Air to have a new heat pump installed in 2008. Here it is 2011 and I have no heating or A/C. The technician that came on the 21st told me the compressor needed replacing. He said someone would contact me when it came in to set up an appoinment to install it. Since I heard from noone, I called on 12/5 to discover there was no compressor on order. Supposedly the technician that came out on the 21st was to have removed the compressor. Supposedly he did that on this past Thursday, but I can't be sure because after he let me know he was finished, I heard him beside my house on the phone giving someone a number. Honestly, I don't know why the compressor needed to have been removed to be replaced. It's an AMANA, I am sure they are mass produced. My disappointments with this company actually began when I first used the A/C after installation to discover that they had dislodged the piping that allowed condensation to run out of the house thereby causing water seepage within the walls of my house. The technician's response to that was that they were only responsible up to the connection point. To prevent further damage to my walls, the condensation now drips into the bathtub. Another disappointment was the discovery when I called in for service that my service contract payment had not been submitted when the guy came to do the tuneup back in July. From July to November, I would think someone might have contacted me. Which brings to mind another disappointment, I was supposed to have had a fixed interest rate until it was paid off. Instead the rate was raised and my monthly payment was increased by $35. I paid the remaining balance in full to avoid further financial drain.
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