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Review content:
I saw all the outstanding reviews online & I decided to try this salon. I walked in and Michelle (the owner) told me to have a seat. I told her that I just wanted a lighter brown than I had. She proceeds to tell me she specializes in color and can definitely finish lifting the dark brown out of my hair. She told me she thought it'd look great with highlights after we lightened the brown. I asked her if she could really do that after lifting color. She told me, ""totally"". I was super excited, I had professional pictures in less than a week!!
She began to apply the color (which came out of the bottle black). She saw my face and was like, ""oh dont worry, it wont be this dark at all."" I noticed that she had gotten about 2 inches of black dye all around my ears, forehead, and by my jawline. She said, ""just go ahead and rub that off with water when you get home."" Hmmm, okay.. about 30 minutes later she washes and begins to dry my hair....I burst into tears!!! My hair is black! Not brown, and definitely NOT the light brown she promised, BLACK! One of the other girls working in the salon had kept her eye on me since Michelle put the super dark dye on my hair. . . she shot me the most dreadful look of pity. I could totally tell her heart ached for me!!! Michelle was like omg why are you crying? ur not mad at me r u? I told her it was way darker than when I walked in and it was OPPOSITE of what I wanted! I had pictures in less than a week :( She was like, ""its not dark at all""!!! WHAT?!?!!? So not only did she just ruin my hair (dark is soooooo much work to pull, I've gone blonde from dark before, it sucks) BUT she also wouldn't admit that she had made a mistake!!! I was astonished! We all make mistakes, admit it though! Don't tell me I am wrong, my hair was black! My forehead, jawline, and ears, had a matching black ring to prove it!!! She told me that if she put highlights in my hair I would be much happier. I told her I wasn't comfortable doing that. I told her my hair was SOOO dark I would look like a skunk. She ONCE AGAIN promised me she could fix it. Against my better judgment I agreed. She put highlights in, I cried the whole time. She pulled another stylist over and was like , ""she is crying because her hair is too dark, tell her its not dark"". The other stylist said, ""sweetie if you're not happy maybe we can try something else"". Michelle is the owner, this other stylist wouldn't lie for her, but definitely wasn't going to get fired on my account. Everyone in there saw how awful my hair was, trust me, it was no secret. Michelle put bleach in, then toned it, then styled it. (cont to nxt review)
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